How To Set Up A Custom Domain

Custom Domain lets you share files using your own personal URL, e.g., or It’s a great way to personalize sharing and promote your brand, resulting in a better experience.

The first step is to buy a domain name from a domain registrar. You will then need to point the domain to our servers following the instructions provided by the registrar. Your registrar will likely have a section on their help page that addresses this procedure.

There are two types of domains you can set up; an apex domain and a subdomain.

Method 1: Setting up a Subdomain (Recommended)

To set up a subdomain, e.g.,, create a new CNAME record where the subdomain value is “files” and point it to:

Setting up subdomain with CNAME

An example of how to set up CNAME record

Method 2: Setting Up An Apex Domain (Alternative)

To set up an apex domain like, simply point the A record to the following IP address:

An A record maps the domain name to an IP address. You may need to wait for upto 72 hours for the changes to your A record to take effect.

Jumpshare A Record

An example of how to set up A Record

We recommend that you use Method 1. Using an apex domain, like is not recommended, because if our IP address were to change you will have to manually update your DNS records. Using a subdomain with CNAME record means that we can make this change for you, thus ensuring that your links never break.

Once you’ve correctly configured your domain to point towards our servers, login to your Jumpshare account and go to Settings. Under “Custom Domain” field, type your custom domain depending on what you’ve setup (e.g, or and click Update. If everything is set up properly, you will be able to share files using your own custom domain.

To remove a custom domain, simply remove it from Custom Domain field in Settings page and click Update. That’s it!